ViaWeave Approach for Return & Exchange

Common Guidelines

• The items should be unused and unwashed for hygiene reasons

• The product should have the original packaging and tags in place. Items without the original tags will not be accepted

• Customized products cannot be returned or exchanged.

• Return/Exchange request that are not raised within 10 days of receiving the product would not be accepted.

• The product would be picked in 5-7 days after the return or exchange request is approved.

• Alterations would be done only once for the blouses or customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.

• Products bought during sale are non-refundable.

• Jewelry, Hair Accessory, Travel Accessory, Mending Kit, Brooches, Face Masks, Handkerchiefs, Paintings, Buntings cannot be returned or exchang.

• ViaWeave Lock-up & Re-create products cannot be exchanged or returned.

• Pre-draped sarees cannot be exchanged nor returned.

• Items purchased at our workspace are eligible for returns/exchanges only at the workspace. Similarly, items purchased online can only be returned/exchanged online.

• The credit note issued, will be valid for 11 months from the date of issuance.

• ViaWeave Gift Box is non-returnable and non-exchangeable once delivered.

• Please note when using coupon codes VWB3G5, VWB5G10 or VWB10G15; on returning even one product from the order the entire offer will get voided. Only size variant exchange is possible. In case if exchange is not possible, then only store credit will be provided. No refunds shall be given.